Urban Wellness Clinic – Privacy Policy
Effective date: Sept 12,2025

1. Who we are and how to contact us
   Urban Wellness Clinic (“we,” “us,” “our”) provides healthcare and wellness services in British Columbia, Canada.
   Address: 230-20385 64th Ave, Langley, BC V2Y 1N5
   Email: info@urbanwellnessclinic.ca
   Phone: +1 (778) 926-5450

2. Scope
   This policy explains how we collect, use, disclose, and protect personal information when you visit www.urbanwellnessclinic.ca, contact us, book appointments, receive care, or interact with us by phone, email, forms, or text messaging. It is intended to comply with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

3. Personal information we collect
   a) Information you provide: name, contact details, preferred services, intake information, health information relevant to care, payment details processed by our payment provider, and communications with us.
   b) Information collected automatically: IP address, device/browser type, pages viewed, time on site, and similar analytics data via cookies or comparable technologies.
   c) Information from third parties: booking and payment platforms, and referring professionals with your consent or as permitted by law.

4. How we use personal information
   • Provide and coordinate clinical services and care
   • Schedule, confirm, and manage appointments and reminders
   • Communicate with you about care, scheduling, and clinic updates
   • Process payments and issue invoices/receipts
   • Improve our website, services, and patient experience
   • Provide information about services or events (you may opt out at any time)
   • Meet legal, regulatory, insurance, and professional obligations
   • Protect our rights, safety, and the security of our systems

5. Consent
   We collect, use, and disclose personal information with your consent or as permitted by law. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.

6. Where we store your information
   We store and process personal information in Canada. If this changes, we will update this policy.

7. Text messaging and mobile terms
   We may offer optional SMS/text updates for appointment reminders, confirmations, and limited announcements. Message frequency varies. You can opt out at any time by replying STOP; reply HELP for assistance. Your mobile carrier’s message and data rates may apply.
   Required statement: no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Cookies and analytics
   We use cookies and similar technologies to operate our site and understand usage. You can manage cookies in your browser settings. Disabling cookies may affect site functionality.

9. Disclosing personal information
   We do not sell personal information. We disclose personal information only as needed for the purposes described above, including to:
   • Service providers that support our operations (hosting, booking, payment, messaging, analytics, IT). These providers may access personal information solely to perform services for us and must protect it appropriately.
   • Health professionals involved in your care, with your consent or as permitted by law.
   • Regulators, insurers, legal advisors, or law enforcement when required or permitted by law.
   • Parties to a prospective or completed business transaction, subject to legal safeguards.

10. Retention
    We retain personal information only as long as necessary to fulfill the purposes above and to meet legal, regulatory, tax, and professional record-keeping requirements applicable to healthcare records.

11. Security
    We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, disclosure, or modification. No method of transmission or storage is completely secure; please contact us if you believe your information has been compromised.

12. Your rights and choices
    Subject to applicable law, you may request access to or correction of your personal information, update communication preferences, or withdraw consent. We may request identity verification and will respond within a reasonable time.

13. Children’s privacy
    We collect information about minors only with the consent of a parent or legal guardian in the context of providing care.

14. Third-party websites
    Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Review those policies before submitting personal information.

15. Changes to this policy
    We may update this Privacy Policy from time to time. The “Effective date” above indicates the latest revision. Material changes will be posted on our website.

16. How to make a privacy complaint or inquiry
    If you have questions, requests, or concerns about our privacy practices, contact us using the details below. You may also contact the Office of the Information and Privacy Commissioner for British Columbia.

Contact
Urban Wellness Clinic
230-20385 64th Ave, Langley, BC V2Y 1N5
info@urbanwellnessclinic.ca | +1 (778) 926-5450